Refund and Returns Policy
At SuoerPK, we sell 100% Original China Imported Electronics and Solar Products. Every product is carefully inspected and securely packaged before shipment to ensure it reaches you in excellent condition.
No Returns or Refunds After Shipment
Once your order has been shipped, it cannot be cancelled, returned, exchanged, or refunded.
Please review your order carefully before placing it, including the product model, specifications, quantity, and shipping details.
Damaged or Incorrect Items
If you receive:
- A damaged product,
- An incorrect item, or
- Missing accessories,
please contact us within 24 hours of delivery.
To help us resolve your issue quickly, please provide:
- Your order number.
- Clear photos or videos of the product and its packaging.
- A brief description of the issue.
If the issue is confirmed to be our responsibility, we will provide an appropriate solution, such as a replacement product or replacement parts.
Warranty
Products that include a manufacturer’s warranty are covered according to the manufacturer’s warranty terms and conditions.
The warranty does not cover damage caused by:
- Misuse or improper installation.
- Accidental or physical damage.
- Water, fire, or power surges.
- Unauthorized repairs or modifications.
- Normal wear and tear.
Our Promise
When you shop with SuoerPK, you can expect:
- ✅ 100% Original China Imported Products.
- ✅ Quality-checked products before shipment.
- ✅ Secure packaging.
- ✅ Accurate product information.
- ✅ Friendly customer support before and after your purchase.
Customer Agreement
By placing an order with SuoerPK, you acknowledge that you have read and agreed to this Refund & Returns Policy.
Once your order has been shipped, all sales are final and are not eligible for cancellation, return, exchange, or refund, except in the case of a verified shipping error or if you receive a damaged or incorrect item.
